Project Description

Art Museum | Retail

Problem

An art museum’s oversized hollow metal receiving doors were hit by a truck and no longer functioned properly. Not only did the doors not open or close correctly, but they would not seal either. This was a significant problem as all deliveries of large-scale art were transported through these doors in addition to standard deliveries for the museum’s daily operations. The museum’s location is more than halfway up a mountain, which further complicated matters.

Solution

DH Pace assessed the museum’s requirements for the doors and recommended custom hollow metal doors to fit the existing opening. Each of the two doors were 59.5” wide by 143” high – that’s just shy of 5’ wide and 12’ tall – and were fabricated to the exact specifications of the museum.

The size of the doors presented some obstacles for installation and delivery. The first challenge was hauling such large doors up narrow and winding mountain roads. The next was ensuring the installation team had all of the hardware and tools they might need to install the doors and to solve any unforeseen issues as the DH Pace shop is four hours away from the museum.

DH Pace approached each obstacle directly and found solutions. Ultimately, the technicians executed the installation seamlessly. With four technicians, they only needed one day to install the doors, with a travel day before and after the installation day to ensure they could stay as long as needed if they encountered any unexpected issues.

The result is fully functional doors that keep unexpected visitors and the weather out of the museum, thereby protecting the art as well as staff and visitors. DH Pace’s ability to deliver a quality, functional solution in a difficult location with exceptional service not only gave the customer satisfaction on this project, but also opened them to future projects with DH Pace. The museum loves their new doors, and the dock workers, in particular, are very happy to have safe and operational doors for loading and unloading their expensive, one of a kind, and fragile pieces of large-scale art.

Products